Search for Flights:
Use the provided filters to search for flights based on your preferred travel date and destination. The filters help you find the best options tailored to your needs.
Select Your Flight:
Browse through the available flight options and select the one that suits you best.
Complete Your Booking:
Follow the prompts to finalize your booking. Ensure all details are correct before confirming your reservation.
If you encounter any issues while searching for flights or have additional questions before booking, please reach out to our customer service team for assistance. You can contact us at:+1 949 994 9398
Our dedicated team is here to help you with any inquiries or issues you may have during the booking process.
How to Book a Multi-Sector Flight
To book a multi-sector flight, follow these steps:
Contact Us:
Call us at +1 949 994 9398. Our experienced sales executive will assist you in finding and booking the best multi-sector flight options tailored to your needs.
Provide Details:
When you call, be prepared to provide details such as your travel dates, destinations, and any specific preferences you may have.
Receive Assistance:
Our sales executive will help you navigate through available flight options, ensuring you get the best itinerary and pricing for your multi-sector journey.
Confirm Your Booking:
Once you have selected your preferred flights, we will guide you through the booking process to finalize your reservation.
Feel free to reach out for personalized assistance and to make your multi-sector flight booking experience seamless.
How to Confirm Your Booking
To ensure your booking is confirmed, follow these steps:
Check Your Email:
After making your reservation, you should receive an e-ticket confirmation within 24-48 hours. This email serves as proof of your booking.
Verify Your E-Ticket:
If you receive the e-ticket, check all details carefully to confirm that your booking is accurate.
Contact Us if Necessary:
If you do not receive the e-ticket within 48 hours, your booking may not be confirmed. In this case, please contact us immediately at +1 949 994 9398 or via email at bookings@airzoomer.com . We will assist you in verifying and resolving any issues with your booking.
By following these steps, you can ensure that your reservation is confirmed and that you have all the necessary documentation for your travel.
Why Have You Contacted Me About a Problem with the Fare Quoted?
We understand that encountering issues with fare quotes can be frustrating. Here’s why this might happen:
Data Sources and Caching:
The fare and availability information we provide is sourced from third-party companies that interface directly with airlines. Sometimes, this information can become outdated due to 'caching,' where temporary copies of data are stored for quick access. If these copies are not updated promptly, discrepancies can occur.
Delayed Updates:
Both third-party providers and airlines maintain these temporary data copies. If there is a delay in updating this information, it may not reflect the most current fares or availability when you make a booking.
Action Steps:
If we find that the fare quoted is incorrect, we will notify you as soon as possible. We offer you the following options:
Book at the New Price:
Continue with the same itinerary but at the updated fare.
Choose a New Itinerary: Select an alternative itinerary that closely matches your original plans.
Receive a Full Refund: If neither option suits you, we will process a full refund.
We apologize for any inconvenience this may cause and appreciate your understanding. Our goal is to ensure that you have a smooth and satisfactory booking experience. If you have any further questions or need assistance, please contact us at +1 949 994 9398 or bookings@airzoomer.com .
Are Taxes and Booking Fees Included in the Prices Shown?
Yes, all prices displayed on our website or provided to you include taxes and booking fees. This means the price you see is the total amount you will pay, with no additional hidden charges for taxes or fees. If you have any questions or need further clarification, please feel free to contact us at +1 949 994 9398 or bookings@airzoomer.com.
Why Can't You Refund My Payment by Card Immediately?
When we process a refund for your payment, we initiate it as quickly as possible. However, the timing of the refund appearing on your account depends on the card issuer's processes, which are beyond our control.
Here’s how it works:
Authorization and Settlement:
When you make a payment, we receive authorization to process the funds. Typically, we settle this amount later in the day (usually around midnight). If we cancel the authorization (as is often the case), we do not receive the funds and the transaction does not proceed to settlement.
Authorization Hold:
The initial authorization hold may remain on your account for up to 72 hours, although it often clears sooner. During this time, the funds are not deducted from your account, but they may still appear as a hold or pending transaction.
Card Issuer Processing:
The time it takes for this authorization hold to be released depends on your card issuer’s policies and processing times. We do not have control over how quickly the card issuer processes the reversal of the authorization.
We understand this can affect your available balance temporarily, and we appreciate your patience. If you have any further questions or concerns, please reach out to us at +1 949 994 9398 or bookings@airzoomer.com.
Can I Make Changes or Cancel My Flight?
Many lower-cost tickets are non-refundable, meaning you will not receive a refund if you decide to cancel. Here's a breakdown of what to expect:
Non-Refundable Tickets:
Cancellation:
You will lose the money paid for the ticket.
Changes:
These tickets are generally not changeable. If changes are allowed, they usually incur significant fees.
Changeable Tickets:
Cancellation: You may be able to cancel, but often only for a fee.
Changes: Some tickets allow changes, but usually, this comes with a fee. The ticket’s terms will specify if and how you can make changes.
Non-Changeable Tickets:
Cancellation: To change a non-changeable ticket, you would need to cancel it and purchase a new flight, often at an additional cost.
For specific details regarding your ticket, including potential fees for changes or cancellations, please refer to the airline’s policies or contact us directly at +1 949 994 9398 or bookings@airzoomer.com.
Refund Policy
Refunds will be processed once we receive them from the relevant airline. Typically, this process can take 8-10 weeks. Here are some key points about our refund policy:
Processing Time:
Refunds will be issued only after we have received them from the airline.
Expect a delay of 8-10 weeks for the refund process.
Non-Refundable Charges:
Certain fees and charges, such as those for SAFI (Scheduled Airline Failure Insurance) and Protection & Bonding, are non-refundable.
Ticket Type and Charges:
Refund eligibility may vary depending on the type of ticket purchased and any applicable cancellation or change fees.
Refunds for Credit Card Transactions:
All credit card transactions are non-refundable.
Changing Airlines
Unfortunately, changing your flight ticket from one airline to another is not possible. Flight tickets are specific to the airline with which they were booked, and this type of exchange is not permitted, even if you are willing to pay a fee.
If you need to switch airlines, you will need to cancel your current booking and make a new reservation with the desired airline. Be sure to review the cancellation and rebooking policies of your current ticket to understand any associated fees or penalties.
Upgrading Your Flight
Yes, upgrading your flight is possible with most scheduled airlines. To explore upgrade options and get pricing details:
Use our online chat feature for immediate assistance.
Contact our sales executive team directly for personalized help.
Feel free to reach out to us to discuss available upgrade options and associated costs.
Payment Methods
You can pay for your trip using the following methods:
Online Transactions: We accept most major credit cards (including Visa, Mastercard, and American Express) and debit cards.
Offline Transactions: We also accept cheques and bank transfers. Please ensure there is sufficient time for clearance when choosing these methods.
Feel free to choose the payment method that suits you best.
Do you charge for credit card payments?
No, we do not charge any additional fees for credit card payments.
How can I reconfirm my flight status?
You can reconfirm your flight status by contacting the airline directly 72 hours before your departure. Alternatively, you can call us at +1 949 994 9398 for assistance.
How many hours prior to departure should I check in?
Check-in times can vary by airline and destination, but generally:
International flights: At least 3 hours before departure
Domestic flights: At least 2 hour before departure
Please verify with your airline for specific check-in requirements for your flight.
What is a code-share flight?
A code-share flight occurs when multiple airlines share the same flight. Although the flight is operated by one airline, other airlines may sell seats on that flight under their own flight numbers. We will inform you if your flight is operated by another carrier. At the airport, check-in details will typically display all flight numbers associated with the code-share flight.
What is an e-ticket?
An e-ticket, or electronic ticket, is a digital version of a traditional paper ticket. It provides several advantages:
Convenience: You can't forget or lose it, as it's stored electronically.
Speed: It can be issued quickly without waiting for a physical ticket to arrive.
Efficiency: At some airports, you can use self-check-in machines to avoid long queues.
Your e-ticket will be issued within 24 to 48 hours after payment is made. For urgent departures, please contact us at [phone number] or email bookings@airzoomer.com.
Do you have any advice on traveling safely?
For comprehensive travel safety advice, please consult the Foreign & Commonwealth Office at https://www.gov.uk/foreign-travel-advice. This resource provides up-to-date information on safety, health, and other important travel considerations for your destination.